Terms and Conditions of Sale – Retreat Booking

 

1. Scope

These Terms and Conditions of Sale govern online bookings for retreats organized by Samyay Empresa Individual De Responsabilidad (“Yana Samyay”), located in Písac, Peru. By booking a retreat through our website (https://yanasamyay.com), the client agrees to these terms.

2. Booking and Payment

● Bookings are made online via our website – using Paypal and any debit-credit card
● To secure a place, the client must pay either the full amount or a deposit, as indicatedon the booking page.
● Payments are processed via secure online payment systems. The client is responsiblefor any bank or transfer fees.
 

3. Confirmation

The booking is considered valid once the payment has been received and a confirmation email has been sent to the client.

4. Cancellation by the Client

● Cancellations must be notified in writing (by email: info@yanasamyay.com).
● Refund policy for the Dark and Silence retreat:
● 30% of the retreat price is a non-refundable deposit.
● If you cancel at least 30 days before the retreat starts, we refund the remaining 70% of the price.
● If you cancel less than 30 days before the retreat starts, no refund is given. You can move your booking once, at no extra cost, to any later retreat date (subject to availability).
 

5. Cancellation or Modification by the Organizer

In case of unforeseen circumstances (minimum participants not reached, natural disaster, force majeure, illness), Yana Samyay reserves the right to cancel or reschedule the retreat. In such cases, the client chooses between a full refund of the amounts paid and a credit to attend a future retreat.

6. Liability

● Participation in the retreat is voluntary and under the client’s own responsibility.
● The retreats do not replace medical or psychological treatment. Clients must inform the organizer of any health conditions before booking.
● The organizer is not responsible for accidents, loss, theft, or damage to personalbelongings.
 

7. Data Protection

Personal data collected during booking is used solely for administrative and organizationalpurposes. Data is processed in accordance with GDPR.

8. Applicable Law

These terms are governed by Peruvian law. Any disputes shall fall under the jurisdiction of the courts of Cusco, Peru.

9. Non-refundable Services
Please note that some services, such as official entrance tickets (e.g., Machu Picchu), train or bus tickets, and certain hotel reservations made through third-party providers, are strictlynon-refundable. These amounts cannot be reimbursed under any circumstances once the booking is confirmed.

10. Consumer Rights in Peru
In accordance with the Peruvian Consumer Protection and Defense Code (Law 29571), ourguests have the right to file a claim or complaint before INDECOPI (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual), the competentauthority in Peru for consumer protection. More information can be found at https://www.indecopi.gob.pe.